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Protect your excess

In the event of a claim, please report it to the Claims Administrator within 31 days of any charge made to your card by the rental company for damage involving the rental vehicle.

You will be issued with a Claim Reference Number, which should be quoted on all subsequent correspondence and a claim form will also be sent to you.

Claims Department
Direct Group Limited
Quay Point
Lakeside Boulevard
Doncaster
DN4 5PL
Phone: 0344 8542059
Fax:  0344 412 4158
Email: JSS.ExcessWaiverClaims@directgroup.co.uk