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Need to make a claim on your van hire excess insurance policy? We help to alleviate the stress with a straight forward claims process. Just be sure to notify us that you need to claim, as soon as possible after your card is charged for damage.

If your policy reference number starts with AIG, please log in to your existing customer area and access our online claims portal. is a part of the insurance4carhire family, so you may notice things will look a little different to this website when you log in.

If your policy reference number starts with anything else, please follow the instructions below:

1. Call Direct Group on 0344 8542 059 to notify your claim and they will send you a claims form.
2. Submit your claim with the supporting information, you can do this via email or post to our claims handlers (details below).
3. Leave the rest to us, payment will be sent to your chosen bank account.

If there’s an issue or you have a question, simply call the team for assistance.

What You Need to Provide

IMPORTANT: So that your claim is processed as efficiently as possible, please return your completed claim form to the claims team together with the following items and supporting documentation (if emailing your claim, you can scan it and attach to the email):

• Your Insurance4carhire insurance Certificate
• The Rental Agreement
• Your Payment Receipt for the hire (if separate from the Rental Agreement)
• Police Report if the Incident required the Police to attend
• The accident report from the Car Rental Company or Agency or Car Club Company
• Invoices/Receipts/other documents confirming the amount You have paid in respect of Damage for which the Car Rental Company or Agency or Car Club Company holds You responsible
• Your credit card statement showing payment under a Rental Agreement for Damage to the Rental Vehicle for which You wish to claim under Your policy; and
• Your bank account details, including your bank’s postal address, the account number, the IBAN or SWIFT codes or any other coordinates necessary for international bank transfers.

Please note: you may be asked to provide proof of identity and proof of residency for example a driving license, council tax statement or utility bill.

Claims Contact Details
Claims Department
Direct Group Limited
Quay Point
Lakeside Boulevard

Phone: 0344 8542 059

Fax: 0344 412 4158